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Return and Refund Policy

Return & Refund Policy


Return Policy


Due to the perishable nature of products such as vegetables, fruits, fish, poultry, meat, and dairy items, returns are generally not accepted once delivered.

Returns or replacements may be approved if:

  • Wrong item delivered
  • Damaged item received
  • Missing item in order
  • Poor quality product received

Customers must report issues within 24 hours of delivery along with photographs.


Refund Policy


Eligible refunds will be processed after verification.

Refunds may be issued in the following situations:

  • Product unavailable after payment
  • Approved quality complaint
  • Order cancellation before dispatch

Refund processing time:

  • UPI: 2–5 Business Days
  • Bank Accounts: 5–7 Business Days
  • Credit/Debit Cards: 5–10 Business Days

OleKart reserves the right to approve or reject refund requests after review.


Contact Us


OleKart

Cooch Behar

Email: info@olekart.in

Phone: +91 8509411975

Customer satisfaction remains our top priority, and we strive to provide fresh products and reliable service every day.

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